1) Acceptance
These Terms & Conditions apply to all proposals, invoices, and services provided by Ideal Events & Design. Your signature, deposit, or written/email confirmation constitutes acceptance.
2) Scope & Deliverables
- Services are limited to the items listed in your proposal (the “Scope”).
- Creative direction and substitutions of equal or greater value may be made to meet design intent or accommodate availability.
- Milestones, meetings, and on-site hours will be outlined in your project timeline.
3) Fees, Retainers & Payments
- Retainer: A non-refundable retainer reserves your date and applies to your balance.
- Payment schedule: As specified on your invoice. Late balances may pause services.
- Methods: We accept major cards and ACH; processing fees may apply.
- Taxes: Client is responsible for applicable sales or use taxes.
4) Changes, Overage & Rush
- Client-requested changes outside of Scope will be quoted and billed at current rates.
- Additional on-site hours, staffing, or travel incurred at Client’s request will be billed as overage.
- Requests inside 14 days of the event may incur a rush fee and limited availability.
5) Cancellation & Rescheduling
- Cancellation: Retainers are non-refundable. Work performed, purchases, and vendor fees to date remain due.
- Reschedule: We’ll attempt to accommodate a new date; additional fees or price changes may apply based on availability and seasonality.
- No-show/late: Missed meetings without 24-hour notice may be forfeited or billed.
6) Third-Party Vendors
- We may recommend or subcontract vendors; each vendor is solely responsible for its services.
- Client is responsible for vendor contracts, payments, and any venue requirements (e.g., insurance, load-in rules) unless expressly included in Scope.
7) Client Responsibilities
- Provide timely information, point-of-contact access, and approvals.
- Secure necessary permissions to use supplied content (photos, logos, music, etc.).
- Ensure safe working conditions for our team and vendors on-site.
8) Rentals, Damages & Loss
- Client is responsible for loss or damage to décor, rentals, and equipment while in Client’s or venue’s custody.
- Security deposits may be required; repair/replacement costs will be invoiced as needed.
9) Venue Access, Permits & Compliance
- Client must confirm venue access times, loading instructions, and restrictions in writing.
- Permits, fire codes, and local regulations must be followed; any fines are the Client’s responsibility.
10) Timelines, Weather & Force Majeure
We are not liable for delays or non-performance caused by events beyond reasonable control (e.g., severe weather, power outage, government action, labor disputes, illness, or acts of God). We will make commercially reasonable efforts to adapt plans or reschedule services.
11) Intellectual Property
- All concepts, templates, and design files created by us remain our intellectual property unless otherwise stated.
- Client receives a personal, non-transferable license to use delivered materials for the intended event or project.
12) Media Release
Client grants permission for reasonable behind-the-scenes capture and use of event imagery (including décor, stationery, and staging) for our portfolio, website, and social media. If privacy is required, notify us in writing before the event so we can accommodate.
13) Privacy & Data
We collect basic contact details to plan and deliver services. See our Privacy Policy for how we store and protect information.
14) Limitation of Liability & Indemnification
- To the maximum extent permitted by law, our total liability is limited to the amount Client paid to us for the applicable services.
- Client agrees to indemnify and hold us harmless from claims arising out of Client-supplied materials, venue conditions, or third-party actions.
15) Governing Law & Dispute Resolution
These terms are governed by the laws of the State of Tennessee, without regard to conflict-of-law rules. Venue and jurisdiction lie in the state or federal courts located in Shelby County, Tennessee.
16) Changes to These Terms
We may update these Terms & Conditions from time to time. Material changes will apply to new bookings going forward and will be reflected on this page with a new “Last updated” date.